Privacy policy.

Money Matrix Hub(“we,” “us,” or “our”) explains here how we handle information when you visit our website, contact us, or submit a loan enquiry. This policy covers the lead forms and the analytics and notification services connected to them.

1. Information We Collect

Depending on how you contact us, we may collect:

• Details you provide — name, phone number, email address, city, loan type, requested amount, and any message or document you choose to send. The compact callback form asks only for a phone number.
• Lead and request records — when you submit a lead, we record the submitted fields and consent status with the source, campaign fields, submission time, IP address, and user-agent string received with the request.
• Usage data — where analytics is enabled, Google Analytics 4 may collect page-view, referral, browser, device, and similar usage information through cookies or related technologies. Analytics runs separately from the lead-form consent described below.
• Local preferences— the data-use notice stores its dismissal in your browser’s local storage. The site may also store a theme preference locally.

2. How We Use Your Information

• To receive, route, and respond to your loan enquiry.
• To store the lead record and help our loan advisory team handle it.
• To contact you by WhatsApp, phone, or email about the enquiry and an indicative quote.
• To send a configured WhatsApp acknowledgement to the submitted number or an email notification to the advisory team.
• To understand site usage and improve the website.
• To send recurring marketing only where you give separate, optional consent.

3. Information Sharing

Lead records are stored in the configured application storage. The current endpoint uses Supabase when it is configured and otherwise writes to a server-side fallback file. A stored lead may also be sent through configured email notification to our advisory team, and the submitted number may receive a configured WhatsApp acknowledgement. These notification steps depend on deployment configuration and can fail after the lead has been stored.

The lead form does not itself submit an application to a bank or NBFC. If you ask us to help with a lender application, we will explain the relevant hand-off before sharing information for that step. The lender’s own privacy notice then applies.

4. Data Security

We use reasonable technical and organisational safeguards for the information we handle. Hosting, storage, messaging, and email configuration can change, and no internet transmission or storage system can guarantee absolute security.

5. Cookies and Analytics

Where configured, Google Analytics 4 and similar technologies help us measure site usage. The analytics scripts load separately from the required lead-form checkbox; that checkbox does not currently act as an analytics opt-in. Dismissing the data-use notice stores a local preference but does not disable analytics. You can control cookies and local storage through your browser settings, although some site features may change.

6. Third-Party Links

Our website may link to lender websites, social platforms, and other external sites. Those sites control their own privacy practices and notices.

7. Access, Correction, Deletion, and Withdrawal

Email jay@moneymatrixhub.com to ask us to review the personal data we hold, correct it, delete it, or stop future enquiry communications. A request to withdraw consent does not recall a message already sent or remove copies held by a notification service. We may need to retain some records for security, dispute handling, or other applicable obligations.

8. Data Retention

We do not state a fixed retention period here. We keep records while they support the enquiry, security, operational records, dispute handling, or applicable obligations. The period can vary by record type, storage configuration, and notification service. You can contact us to request a retention review or deletion.

9. Children’s Privacy

Our services are not directed at individuals under the age of 18. Please do not submit another person’s information without permission.

10. Changes to This Policy

We may update this Privacy Policy when our practices or configuration changes. The “Last updated” date at the top shows when we last revised it. The revised version applies when we publish it on this page.

11. Consent and Enquiry Processing

The lead forms keep the required advisory checkbox unticked. The form sends an enquiry only after you check it, and the lead endpoint rejects a submission without that consent. This consent covers collecting and storing the details you submit, handling the enquiry with our loan advisory team, and contacting you about an indicative quote. It does not cover recurring marketing. Analytics follows the separate description in section 5.

12. Lender Applications

The website form collects an enquiry; it does not approve or submit a loan application. If you ask us to introduce you to a lender or help with an application, the information shared will depend on that request and the lender’s process. Review the lender’s own privacy notice, fees, and application terms before providing additional documents.

13. Optional Marketing

The current lead forms do not display a separate optional marketing checkbox. Their required enquiry consent is not consent to recurring WhatsApp rate alerts, newsletters, or other marketing. If we add a marketing opt-in, it should be separate, optional, and unticked by default. Contact us to withdraw future marketing messages.

14. Service Locations and Transfers

Storage, email, messaging, and analytics services may process data in locations determined by the current deployment and provider configuration. We do not promise a fixed hosting region or a fixed list of providers in this policy. Where another service receives your information, review that service’s own privacy notice.

15. Privacy Requests

For questions or requests about the information described here, email jay@moneymatrixhub.com. Please identify the contact channel or enquiry involved so we can review the request. We will handle it under the applicable process and configuration at the time.

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Email: jay@moneymatrixhub.com
• Phone: +91 87991 21051
• Address: 702, City Center, Opp. Shukan Mall, Science City Rd, Sola, Ahmedabad – 380060, Gujarat, India